Refund policy

Thank you for shopping with SnoozeRide. Please read this policy carefully before placing your order. By completing a purchase, you agree to the terms below.

1. No Refunds or Returns for Change of Mind

We do not accept returns, exchanges, or issue refunds for change of mind. This includes, but is not limited to: no longer wanting the item, ordering by mistake, finding the item cheaper elsewhere, personal preference about color, feel, or size, or deciding the product is not needed after delivery. Please review the product page, vehicle fit information, and FAQ before ordering. If you are unsure whether the SnoozeRide will fit your vehicle, contact us before you order and we will be happy to help.

2. 30-Day Replacement Guarantee

Every SnoozeRide bed is covered by our 30-Day Replacement Guarantee. If your bed leaks, tears at a seam, or the built-in pump stops working within 30 days of delivery under normal use, we will send you a replacement at no cost.

To make a claim, email us at snoozeride1@outlook.com within 30 days of delivery and include:

Your order number
A clear photo or short video showing the issue (for leaks, a video of the bed losing air; for the pump, a video of it not running)
A brief description of what happened

Once your claim is approved, we will ship your replacement free of charge. In most cases you will not need to send the original item back. If we ask you to return it, we will tell you how.

3. 30-Day Warranty Add-On (Accident Protection)

If you purchased the optional 30-Day Warranty at checkout, your bed is also covered for accidental damage within 30 days of delivery, including punctures, pet claws or teeth, and accidental tears. We will send you a free replacement. Claims follow the same steps as Section 2.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item or wrong quantity, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a free replacement or the correct item as quickly as possible.

5. What Is Not Covered

Change of mind or preference (see Section 1)
Accidental damage such as punctures, cuts, or tears from sharp objects or pet claws or teeth, unless you purchased the 30-Day Warranty
Damage from over-inflation with an outside pump, exposure to open flame or extreme heat, or use outside a vehicle as intended
Normal wear and tear after the guarantee period
Claims made after the time limits listed above
Items purchased from any seller other than SnoozeRide

6. Lost, Stolen, or Undelivered Packages

If you added Shipping Protection at checkout, we will send a free replacement if your package is lost, stolen, or damaged in transit. Contact us with your order number and we will take care of it.

Without Shipping Protection, we are not responsible for packages marked as delivered by the carrier, or for orders shipped to an incorrect address entered at checkout. If your tracking has not updated for 10 or more business days, contact us and we will open an investigation with the carrier.

7. Order Cancellations

Orders are processed quickly. If you need to cancel, email us within 12 hours of placing your order. If your order has not yet been processed, we will cancel it and refund you in full. Once an order has been processed or shipped, it cannot be cancelled.

8. Wrong Address

Please double-check your shipping address at checkout. If you notice an error, contact us within 12 hours and we will try to correct it before shipment. We cannot redirect packages once they have shipped.

9. Refunds (Where Applicable)

Refunds are only issued for orders cancelled before processing, or where we are unable to send a replacement for an approved claim. Approved refunds are sent to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

10. Chargebacks

If there is any problem with your order, please contact us first. We respond to every message and resolve most issues within 24–48 hours. Opening a chargeback or payment dispute before contacting us may delay a resolution.